1. All items will be 100% check or tested before shipping.
2. Warranty is 12 months, if there is no Man-made problem,we will replace or repair for your freely. 
3. If you need to exchange or return,please request a return address from us.Items return must contains all accessories and packing well.The buyer should pay for the return shipping fee. 
4. For the product maintenance,we will send the video for your reference.If necessary,we will send technical staff to train client's repairer for free.
5. We own the best after-sale service, if any problems happened,our team will do our best to solve for customers. 
6. We will provide technical assistance for the whole life. 
7. Please send by EMS or your local post when send back

1. Are you manufacturer?
Yes. we are manufacturer profession in thermal printer,handheld PDA, barcode scanner etc. 
2. Would you provide SDK for me ?
Yes, we offer free SDK if you order sample. 
3. What warranty for the products?
According to our warranty policy, we will provide 12 months warranty time from the shipment date for our products (Excluded the consumable parts). 
4. What is the mimimum order?
We accept one piece for standard products. If require OEM, will see detailed requirements and confirm MOQ to you
5. Can we get the free sample?
Sorry, generally we would not provide the free sample, If the cusomer confirm the specification and price, they can order the sample firstly for the testing and evaluation. 
When they place the mass order ,we can return the sample cost to the customers. 
6. Do you accept Paypal?
Yes, we accept paypal, Besides ,we accept Western Union ,T/T.L/C,Secure payment (Escrow Service from Alibaba) and so on 
7. What's the delivery time?
Generally, sample can be shipped in 2-3 working days after payment, For quantity, the leading time will be 1-4 weeks depends on exact quantity. 
8. Which way to deliver the goods?
By Express: DHL UPS TNT FEDEX or Aramex EMS E-packing 
By Sea: Inform us the Sea Port to check which ship line 
By air: Inform us the Airport to check which flight 
Or pick up by the customers
9. What the after sale service?
a. Our all products will provide 12 months warranty 
b. Enough stock spare parts for guarantee 
c. Professional enginerrs provide 7*24 online service